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A third of first-time cruisers "end up on wrong ship."
One in three first-timer cruisers go on the wrong ship, according to Carnival chief executive Arnold Donald.
He said the key to keeping cruisers coming back was to make sure they choose the right ship, the one best suited to what they like, the first time they cruise.
"As long as they go on the right ship, they keep coming back," he said, "But about one in three people go on the wrong product first time, which is something we have to change."
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